Just to be fair.
The information contained within this document relates to the SLEEEP Hong Kong Membership Plans. SLEEEP is the trading name for SLEEEP Technologies Ltd (referred to in these terms and conditions as SLEEEP).
The following definitions apply in these terms and conditions:
Reservation and Confirmation of Reservation of Service
When making a reservation of service, the Guest must give particulars including:
Payment Methods and Currency
Guest can pay the full amount by credit card or paypal, using HKD/USD currency, through our online payment platform (Stripe) at the time of making reservation. SLEEEP does not store any credit card information and all payments are handled via the 3rd party company Stripe.
A deposit equivalent of HKD 500 per night (max. 2000) will be assumed as Guest checks in. This amount will not be processed by SLEEEP unless such event occurs to deem necessary, including but not limited to damage and unauthorized appropriation of property, for SLEEEP to recover its losses. SLEEEP reserves the right to execute this charge onto the credit card used to made for the reservation, or demand the payment directly from the Guest if necessary.
The Guest may choose to register the following particulars electronically before arrival at SLEEEP or upon arrival: Name, age, gender and other particulars deemed necessary by SLEEEP. HKID or passport would be required to be presented for identification upon arrival for the first time.
Business Hours & Hours of Stay
For overnight stay, check-in time starts at 15:00 on the start date and latest check-out time is 11:00 on the day of check-out. Early check-in and late check-out is possible upon request via email.
For hourly stay, the hourly plans are set as 1, 2, 4, 8, 12 hours. Guest should be making the minimum hour plan sufficient to cover the full intended period of stay.
Extension of stay is subject to availability of space at the time of request. All extensions will be charged at the hourly rate of HKD 99, with a maximum extension of 4 hours.
We have staff on duty 24 hours a day. Staff is arranged to be physically on site between 0800 to midnight everyday and virtually monitoring between midnight to 8am.
Amendment and Cancellation of Accommodation
Details of reservation can be amended by notifying our Experience Officer (XO) at SLEEEP via email [email protected] The amendments must be requested at least 48 hours before the scheduled check-in time for overnight stay. Otherwise, such request may not be catered. For hourly stay, due to the short preparation time nature, amendments will be honored on a case by case basis decided by SLEEEP.
By making a night booking with us, the Guest accepts and agrees to the following cancellation policy:
For hourly stay, guest may cancel at any time before the scheduled check-in time.
SLEEEP may cancel the reservation/accommodation upon finding that:
SLEEEP is unable to continue to accommodate the guest in question due to disaster, failure of facilities or other unavoidable reason.
Handling of Goods Deposited / Storing Luggage or Belongings of the Guest
Personal belongings of the Guest should be stored in lockers provided. Luggage size is recommended to be within 65cm x 45cm x 30cm (Medium size). The Guest is responsible for the safety of the belongings. The Guest must carefully retain the password for the locker and keep it private. If any luggage or personal belonging were left behind, SLEEEP will store the luggage for 14 days including the day the luggage was found, but thereafter SLEEEP reserves the absolute right and discretion to either continue storing the luggage (luggage storage charges shall continue to apply and the Guest shall be liable for such charges) or to dispose of the luggage or item without any liability to you.
SLEEEP will not be responsible for loss of or damage to the Personal belongings, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage or during the disposal process however caused and the Guest hereby releases SLEEEP from any liability in respect thereof.
We would love our guests to be among the first to receive the latest information and offers about SLEEEP products and services. When we contact you it may be by email, Whatsapp/text messages or social media messages. You can unsubscribe from communications at any time by clicking the 'Unsubscribe' link in any promotional or marketing communication received from us or by contacting us via email at [email protected] with the subject “unsubscribe”. Your privacy is important to us and we will only use your personal information for direct marketing/communication purposes in accordance with all applicable laws.
SLEEEP shall compensate the Guest for damage caused to the Guest by SLEEEP in the course of provision of service to the Guest.
To the extent permitted by law, SLEEEP shall not compensate any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, 'Force Majeure').
SLEEEP is covered by AIG Insurance HK Ltd (Policy number HK22006203) for its property all risks, liability and consequential loss. For detailed insurance policy, please refer to the website.
Liability of Guest
The Guest shall compensate SLEEEP for any damage to the premise and property of SLEEEP, caused by act or negligence on the part of the Guest during the stay.
All problems arising from this contract shall be resolved in accordance with the law of the Hong Kong Special Administrative Region at court with jurisdiction in the area in which the SLEEEP is located.