terms & conditions

Just to be fair.

12-Hour Membership Reservation Terms and Conditions


Member Eligibility 會員權限

Your eligibility to reserve and use our services will depend on the facilities’ availability on a first-come-first-served basis. Each reservation includes an overnight (12-hour) stay from 9:00 p.m. on the arrival day to 9:00 a.m. on the following day. Reservations are available from Sunday through Thursday and can be made up to seven (7) days in advance.


Members can make their reservation once every 24 hours.


Method of Making Reservation 預訂方法

Eligible Members are required to make reservation via WhatsApp (to +852 6711 9484) with the following information: Registered Name, Membership number, Membership Plan Type (1-hour/ 12-hour); and preferred date of stay. Failure to provide the aforementioned information or requests made with other channels may result in unsuccessful reservation. If members do not have a WhatsApp account, please inform SLEEEP representatives for further arrangements.

會員需以WhatsApp形式提出預訂(至+852 6711 9484)。預訂時需提交以下資料:登記姓名、會員號碼、會員類型(一小時/十二小時),以及期望入住日期。

A confirmation email will be sent to members upon successful reservation. Members can enjoy their napping session or overnight stay at the designated time and date. If a confirmation email was not received, the reservation should be regarded as unsuccessful.


Form for Preferred Date of Stay 入住日期優次選擇表格

The current membership plans guarantee three (3) overnight stays per full month within the contract period. If you are unable to complete three (3) overnight bookings on or before the seventeenth (17th) day of the respective month, an electronic form will be delivered to you for listing your preferred dates for the remainder of the month (up to five (5) days max.). If you have completed one (1) night’s booking on or before the seventeenth (17th), one (1) night will be considered for priority. If you have not completed an overnight booking before the date, two (2) nights will be considered for priority; so on so forth. The allocation is based on the first-come-first-served basis together with your personal priorities of dates. This condition does not apply for partial months.


Members are required to submit the electronic forms on or before the 19th day of the respective month, or you will lose the guarantee of two overnight stays.


Allocation results will be announced no later than 12:00 noon on the 20th day of the respective month via WhatsApp or email. The allocation should be final and SLEEEP will not provide alternative dates for any reasons which the members cannot show up.


Cancellation 取消預約

All cancellations must be made before 9:00 am on the day of arrival via Whatsapp (+852 6711 9484) or email ([email protected]). The message should include registered member name, membership number, membership type (1-hour/12-hour) and the intended date of cancellation. SLEEEP staff members will confirm with you as soon as possible.

如需取消預約,您需在抵達當日早上九時前以WhatsApp (+852 6711 9484) 或電郵([email protected]) 形式告知我們。訊息內容需包括會員登記姓名、會員號碼、會員類型(1-hour/12-hour),以及希望取消的日期。眠舍職員會盡快回覆予以確認。

For conditions where SLEEEP may cancel the reservation/accommodation, please refer to Amendment And Cancellation Of Accommodation published on the SLEEEP website.


Late Check-in after 11pm 晚上11時後入住安排

Members should inform SLEEEP representatives about possible late check-ins after 11pm in order to prevent being listed as “no-show”. Late check-in members will receive a self-check-in email before 11pm on the arrival day.


Early check-in or Extended Stay 延長入住安排

Members can request early check-in or extend their stay by paying at an hourly rate of HKD 70.


Personal Belonging Storage Arrangement 個人財物存放安排

Luggage/personal belonging storage service will be provided free of charge after 2:00 pm of your check-in day, till 2:00 pm of your check-out day. Under no circumstances will SLEEEP be held responsible or liable in any way for any loss, destruction or damage (including without limitation consequential loss, destruction or damage) however arising from your use, misuse or reliance on the storage service. Please keep your important belongings with you at all times.


Early or extended luggage and personal belonging storage will be charged at HKD 20 per hour.


Inquiries 疑問

Should members have any inquiries concerning their benefits, rights, responsibilities or the contents of contract, please feel free to send an email enquiry to [email protected]

如有任何有關會員權益、責任及合約條文問題,歡迎發送電郵至[email protected]與我們聯繫。

Jurisdiction 裁判權

This Contract shall be exclusively governed by, and construed in accordance with, the laws of Hong Kong Special Administrative Region, without referring to its conflict of laws rules.


In case of any disputes, the decision of Space is Limited shall be final.


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